At turkeyairportsshuttle.com, customer satisfaction is important to us. This Cancellation & Refund Policy explains the terms under which cancellations and refunds are handled.
1. Cancellation by the Customer
Customers may cancel their reservation under the following conditions:
- Free cancellation is available for cancellations made at least 24 hours before the scheduled pickup time.
- Cancellations made less than 24 hours before the scheduled pickup time are non-refundable.
- Failure to show up at the pickup location at the scheduled time will be considered a no-show and is non-refundable.
2. Refund Process
- Approved refunds will be processed using the original payment method.
- Refund processing time may take 7–14 business days, depending on the bank or payment provider.
- Any bank or transaction fees are non-refundable.
3. Changes to Reservations
- Reservation changes (pickup time, location, passenger details) are subject to availability.
- Changes requested less than 12 hours before pickup may not be guaranteed.
4. Delays and Force Majeure
turkeyairportsshuttle.com is not responsible for delays or service disruptions caused by events beyond our control, including but not limited to:
- Flight delays or cancellations
- Traffic conditions
- Weather conditions
- Natural disasters
- Government restrictions or force majeure events
In such cases, refunds are not guaranteed.
5. Cancellation by turkeyairportsshuttle.com
In rare cases where turkeyairportsshuttle.com is unable to provide the service due to operational reasons, customers will be offered:
- A full refund, or
- An alternative service, subject to availability.
6. Refund Eligibility
Refunds will only be issued to the person who made the original payment and booking.
7. Policy Acceptance
By completing a reservation on turkeyairportsshuttle.com, customers acknowledge and agree to this Cancellation & Refund Policy.